Frequently Asked Questions
Quick answers to common questions
1. How do I place an order?
Add items to your cart, go to checkout, enter your shipping details, choose a payment method and confirm. You'll get a confirmation email and in-app notification right away.
2. Which payment methods do you accept?
Cash on delivery, bKash and all major cards (Visa, Mastercard) and local mobile-banking wallets via the SSLCommerz gateway.
3. How long does delivery take?
Inside Dhaka 1–2 working days, outside Dhaka 3–5 working days. See the Shipping Policy for details.
4. Can I track my order?
Yes — use the Track Order page with your order ID and phone number, or check the Orders page in your account.
5. What is your return policy?
You can return eligible items within 7 days of delivery. See the Return & Refund Policy for the full details.
6. Are your products genuine?
Yes. We source directly from brands and authorised distributors and perform quality checks before dispatch.
7. What if I receive a faulty item?
Contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund as quickly as possible.
8. Do you offer EMI?
Yes — eligible cards can split payment into monthly instalments at 0% interest on qualifying orders. Look for the EMI note on product and checkout pages.